This feature generally requires code changes on the CRM side of the house. With Open Dental, I imagine this would be a straight forward query in the database. Whether this is done via ODBC, DDE, an ActiveX control or some other method, we are flexible when it comes to doing this. What we require is a way to look up a contacts Name (and unique ID for the screen pop) by their phone number. I would like to raise the idea among the OD community to determine if there is any opposition to the integration.Ĭaller ID lookup actually forms part of the screen pop feature, as briefly described above. As most companies utilise some sort of CRM to manage their contacts, CyDesk integrates with many of the larger CRMs to provide some neat functionality, such as screen pops to show a contacts record when an incoming (or outgoing) phone call is received (or made) from (or to) them, as well as the ability to click a users number from within the CRM to initiate an outgoing phone call.Īn Open Dental user and potential CyTrack client has raised the idea of a CyTrack / Open Dental integration to allow CTI functionality from within Open Dental. CyDesk, our client application, is run on the users PC and provides the interface to the user.
Our software suite allows our users, among other things, to control their phone from their PC. I am a software developer working for a Computer Telephony Integration (CTI) software company called CyTrack.